At Yacht Clothing Store, we understand that competitive sailors demand gear that performs flawlessly and arrives when needed. Our shipping and returns policies are designed with the precision of a well-tuned racing yacht – efficient, reliable, and focused on your satisfaction.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two shipping methods to get your sailing gear to you:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
- Free Shipping: For orders over $50, via EMS with delivery in 15-25 business days after shipment
Note: Delivery times may vary slightly for international destinations (excluding Asia and certain remote areas not served by our carriers).
Our Return Promise
We stand behind our sailing apparel and equipment. If your purchase doesn’t meet your exacting standards, we’ll make the return process as smooth as a calm sea at dawn.
We accept returns and exchanges within 15 days of delivery for most items, provided they are:
- In original condition (unworn, unwashed, with tags attached)
- In original packaging
- Accompanied by proof of purchase
Non-Returnable Safety Items
For safety and hygiene reasons, the following sailing essentials cannot be returned:
- Dinghy Buoyancy Aids (including Kids Buoyancy Aids)
- Dinghy Gloves (worn for grip and protection)
- Dinghy Harnesses (safety equipment)
These items are only eligible for exchange if defective upon arrival.
How to Initiate a Return or Exchange
Step 1: Submit Your Request
Email our customer service team at [email protected] within 15 days of receiving your order. Use this template for efficient processing:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Yacht Clothing Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return/exchange: [Product Name(s), Size(s), Color(s)]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if known)]
I confirm the item(s) are in original condition with tags attached.
Best regards,
[Your Full Name]
[Your Contact Information]
Step 2: Receive Return Authorization
Within 24-48 hours (excluding weekends), our team will email you:
- A Return Merchandise Authorization (RMA) number
- Detailed return instructions
- A prepaid return label (for US customers)
Step 3: Ship Your Return
Pack the item(s) securely in the original packaging, include your order confirmation, and attach the RMA number clearly on the package. International customers may need to cover return shipping costs.
Step 4: Processing Your Return
Once received at our Austin facility, we’ll inspect the items within 3-5 business days. You’ll receive email confirmation when your return is processed.
Refund Information
Approved refunds will be issued to your original payment method within:
- Credit/Debit Cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
Note: Original shipping fees are non-refundable, except in cases of our error.
Exchange Process
For exchanges:
- Follow the standard return process above
- Specify your desired replacement item in your request
- We’ll ship your new item once the return is received
- You’ll only be charged if the new item costs more (we’ll refund any difference if it costs less)
Expedited Exchanges for Competitors
Preparing for regattas? Request our Priority Exchange Service – we’ll ship your replacement immediately with a shipping hold placed on your original order. Contact us at [email protected] for this option.
Damaged or Defective Items
If you receive damaged or defective sailing gear (which we strive to prevent with our rigorous quality checks):
- Notify us within 48 hours of delivery
- Include photos of the damage/defect
- We’ll arrange a free return and expedited replacement
Contact Us
For any questions about our shipping or returns policy, contact our crew at [email protected].
We’re committed to ensuring you have the right gear for every nautical challenge, just as we’re committed to your complete satisfaction.
Yacht Clothing Store
2145 Brentwood Drive
Austin, TX 78758
USA